Privacy Policy

Adjoin Homes

Last updated: February 26, 2023

At Adjoin Homes we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information, both online and offline. This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

Your use of our website and services will be subject to the most current version of this privacy policy posted on our website at the time of your use. We recommend that you check the website from time to time to inform yourself of any changes in this policy or any of our other terms, and you are solely responsible for reviewing and becoming familiar with any modifications to this privacy policy. 

Who we are and how you can contact us 

We are Adjoin Homes Ltd. Our registered office is at Unit 37d Monument Business Park, Warpsgrove Lane, Chalgrove, Oxfordshire, United Kingdom, OX44 7RW. You can contact us by email at When we refer to our website, we mean our website at 

Personal Information

Where We Collect Your Personal Information From

We may collect personal information about you in the following ways: 

Data you give to us

  • Data you give to us when you register to use our services
    • Payment and transaction data if you are selling or letting a property through us or if you are renting a property we have listed.
    • Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies and other internet tracking software.
  • When you talk to us on the phone or in one of our offices 
  • When you use our website 
  • In emails or letters to us 
  • When you give us feedback 

Data from third parties we work with

  • Credit reference agencies
  • Social networks, such as Facebook, LinkedIn, Twitter, Instagram
  • Public information sources, such as the Land Registry and Companies House
  • Agents and Advisors working on our behalf 

Data we collect about you 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

  • Identity data
    • name
    • username
    • title
    • date of birth. 
  • Contact data
    • property address
    • correspondence address
    • email address or telephone numbers. 
  • KYC data
    • photographic identification (such as a copy of your passport/ driving licence)
    • proof of address documentation (such as a copy of your bank statement/ utility bill). 
  • Conflict check data
    • name of your relative or connection working with us. 
  • Financial data
    • bank account and payment card details
    • company accounts
    • financial records
    • credit references and trade references. 
  • Transaction data
    •  details about payments to and from you and other details of services you have purchased from us. 
  • Technical data
    • internet protocol (IP) address
    • your login data
    • browser type and version
    • time zone setting and location
    • browser plug-in types and versions
    • operating system and platform and other technology on the devices you use to access our website. 
  • Profile data
    • your username
    • details of previous transactions or enquiries made by you
    • your interests, preferences, feedback and survey responses
  • Usage data
    • information about how you use our website, products and services. 
  • Marketing and communications data
    • your preferences in receiving marketing from us and our third parties
    • your communication preferences. 

Special Categories data

We may collect special categories of personal data about you. This includes details about race or ethnicity. We may ask you to confirm the number of occupants in your property (both adults and minors), their date of birth and your relation with them. This data is more sensitive and can only be processed in specific circumstances. In circumstances where you are not the legal owner of a property, we will request details from you as to your ability to sell or let the property (such as a grant of probate or a power of attorney). We may check your suitability to rent or buy a property on behalf of our clients. In such instances, criminal conviction and offences information may be brought to our attention where we share your data with referencing agencies for the purposes of highlighting any crime, fraud or money laundering. We also collect, use and share aggregated data such as statistical or demographic data for any purpose. 

Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. In some cases we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes and to carry out routine internal reporting. We may use this data indefinitely but at this point it would no longer be deemed ‘personal data’. 

How we use your personal information 

Your privacy is protected by law. We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the table below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information. In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below. The table below applies to you whether you are selling, buying, letting, or renting a property. 

What we use your personal information forWhat personal we collect Our legal grounds for processingOur legitimate interests (if applicable)
To register you as a new clientIdentify contact,  KYC and conflict checksPerformance of a contract with you
To process and deliver our services to youIdentity ContactTransactionSpecial categoriesPerformance of a contract with youLegitimate interestsConsentCompliance with legal obligations including information submitted to the continuous recording of lettings and sales in social housing in EnglandTo undertake an adequate risk assessment, ensure prevention and detection of crime, fraud and/or money laundering and check your suitability to buy or rent a property on behalf of our client.
To manage payments or collect and recover money owed to usIdentity ContactTransactionFinancialPerformance of a contract with you for Legitimate interestsTo recover any debts owed to us
To manage our relationship with you, including notifying you about changes to our terms or privacy noticesIdentityContactTransactionPerformance of a contract with you
Necessary to comply with a legal obligationLegitimate interests
To keep our records up to date
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of themIdentityContactMarketing and communicationsUsageProfileLegitimate interestsTo study how clients use our services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, client relationships and experiencesTechnical usage profileLegitimate interestsTo define types of clients for our services, to keep our website updates and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about services that may be of interest to youIdentityContact Marketing and communicationsTechnical profile usageLegitimate interestsTo develop our services and grow our business

Who we share your personal information with

We may share your personal information with any of the following organisations, for the purposes of providing the services which you have requested from us: 

  • Sub-contractors (For example those who deal with the maintenance of properties or inventory clerks)
  • Utility Suppliers Agents and advisers that we use Credit reference agencies 
  • Debt collection agencies 
  • HM Revenue & Customs, the local authority and other regulators or governmental authorities 

External service providers that provide applications/functionality, data processing or IT services to us. For example, we use third parties to support us in providing our services and to help provide, run and manage our internal IT systems. These include providers of IT services, cloud-based “software as a service” providers, website hosting and management, data analysis, data backup, security and storage services. We may submit data to the continuous recording of social housing lettings and sales system (CORE) as part of our legal or contractual obligation to do so. CORE is a national information source funded by the Ministry of Housing, Communities and Local Government that records information on the characteristics of both private registered providers and local authority new social housing tenants and the homes they rent. CORE processes data in accordance with the data protections in the GDPR. Please refer to their website for further details. We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Failing to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Third party links

Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.

Transferring your personal information outside the EEA

The EEA is the European Economic Area, which consists of the EU Member States, Iceland, Liechtenstein and Norway. 

If we transfer your personal information outside the EEA we have to tell you. 

We will only send your data outside the EEA: 

  • If you have instructed us to do so
  • To comply with a legal duty or 
  • To work with our suppliers who help us provide our services. 

We may share your personal data with some third-party companies such as data processors to provide technology for email, subscription and payment support. Some of these companies may be based outside the EEA. 

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented. 

We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. 

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


We may use cookies and other tracking technologies on our website to improve your user experience and analyse website usage. Cookies are small data files that are placed on your device when you visit our website. They allow us to remember your preferences, personalise your experience, and analyse how our website is being used.

This paragraph explains what cookies we use on our website and how you can refuse or withdraw your consent to cookies. You can find out more information about cookies at and

Cookies used in this website

We mainly use two types of cookie on this website:

Session cookies

These are typically required by us to make sure you can move freely from one page to another and so that you can access and use certain services within the website. Normally these cookies only last while your browser is open and are deleted when it is closed. Some may need to remain for longer than the duration of your visit (or “session”).

Persistent cookies

These cookies allow you to set and store preferences for the website, such as when you are offered the option to customise elements of the layout or content of the website. These cookies may also help us to monitor, debug and optimise the performance of the website. These cookies remain after you close your browser to remember your actions and preferences when you return to our website.

Some websites use persistent cookies to provide targeted advertising based on your device’s browsing history, but not ours!

We may use third-party cookies on our website, such as those from Google Analytics, to help us analyse website usage and improve our services. These third-party cookies are subject to the privacy policies of their respective providers.

Refusing or withdrawing your consent to the use of cookies

You may refuse to accept cookies by altering the settings on your internet browser. For more information about how to do this, look at your browser “help” section or visit or

You can manage cookies through your browser settings, including blocking or deleting cookies. However, please note that disabling cookies may limit your ability to use certain features of our website.

By using our website, you consent to our use of cookies in accordance with this privacy policy.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so. 


How long do we keep your personal information 

We will keep your personal information for as long as you are our client. 

After you stop being a client, because you have stopped regularly using our services, we may keep your personal information for 7 years for one of the following reasons: 

  • to respond to any questions or complaints from you to maintain our records 
  • to comply with laws applicable to us 
  • to comply with our professional indemnity insurance policies. 

If you have made an inquiry with us, but you have not proceeded to use our services, we may keep your personal information for 6 years for purposes of sending you further information, in relation to your interest in using our services to buy, rent, sell or let a property. If we have provided professional/ consultation advice to you as part of our services, we will retain your personal information for 15 years in order to defend any claims of negligence made against us. 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


We may use your personal information to tell you about relevant services. We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so. You can ask us to stop sending you marketing messages at any time – you just need to contact us, or use the opt-out links on any marketing message sent to you. We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes. You can ask a third party company to stop sending you marketing messages at any time, by adjusting your marketing preferences in relation to that company or by using the opt-out links on any marketing message sent to you. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing our services or any other transaction between you and us. 

Your Rights

You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below. 

Getting a copy of the information we hold 

You can ask us for a copy of the personal information which we hold about you, by emailing us at This is known as a data subject access request. 

You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated. 

Telling us if information we hold is incorrect 

You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us by email at if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it. 

Telling us if you want us to stop using your personal information 

You have the right to: object to our use of your personal information (known as the right to object); or ask us to delete the personal information (known as the right to erasure); or request the restriction of processing; or ask us to stop using it if there is no need for us to use it (known as the right to be forgotten). There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights. 

Withdrawing consent 

You can withdraw your consent to us using your personal information at any time. Please contact us by email at if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. 

Request a transfer of data 

You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Making a complaint 

Please let us know if you are unhappy with how we have used your personal information by contacting us by email at You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this Privacy Policy

We reserve the right to update or amend this privacy policy at any time to reflect changes in our practices or applicable laws and regulations. We will notify you of any changes by posting the updated privacy policy on our website and updating the revision date at the top of this page.

If we make significant changes to this privacy policy, we may also notify you by email or through other means, such as a banner on our website.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services after any changes to this privacy policy will constitute your acceptance of such changes.

Updates to our cookie policy

New services using cookies may be added to our website from time to time, so that we can offer you the best possible online experience. We aim to keep the cookie information provided here as accurate as possible and use all reasonable efforts to review regularly and update the details. When we update these details, we will post changes on this page so please check back frequently.

Contact Us

If you have any questions or concerns about this Privacy Policy, You can contact us: